Wednesday, April 30, 2008

Missing Money

In case you're wondering, I'm alive. I just don't have much to report. Oh, I am kinda pissed at my RE's office. So I'll tell you about that.

As you may recall, my mini-stim IVF was cancelled March 29th. M and I went for the post IVF consult April 10th. At that time we were asked if we wanted a refund or if we wanted to leave the balance of our IVF money with them to use towards another round.

We weren't sure at that moment, as we hadn't had time to digest everything. We elected to leave the money with them until further notice.

Well, a few days later, the tax man came calling... remember April 15th? We ended up owing a good bit (bleh) due to my former contract position. That pretty much made up our minds for us and we decided we would like our money back. I called the main office and left a detailed message with the finance administrator that we do indeed want our money back.

A week went by and I didn't hear from her, but I thought maybe the check was in the mail. I called again and still no return call. So I called again (see a theme?) the next day and insisted that I speak to someone. The only information I was given was that it would be an additional 7-10 days. I never did speak to the woman in charge of finances!

I understand that it sometimes takes a while to get a check cut, but two and a half weeks? Geez. Tomorrow will be 9 days since the last conversation and I think I'm gonna call again if it doesn't appear in my mailbox. M is pretty annoyed about the situation, and I don't really blame him. I'm most upset that they never once returned a phone call or apologized for the poor communication.

I feel like once treatment fails or ends they could care less. I hope that's not true, but I'm frustrated with how difficult they're making this.

5 comments:

Kymberli said...

I'd surely be raising holy hell. Need me to open up a can of whoop ass?

Barb said...

I feel like the main office could care less period most of the time. Why can't we have a good RE around here that actually takes TIME with their patients and learns about them??? I think our little office is better, but only b/c of a few people. ugh. I'm so sorry.

Kim said...

Ugh! Why is it that it is always so easy to do it the way that is hardest for us? It takes over a month to get in the system with new insurance, but they can cancel you in a day! I bet if you had their money that they would have answered your calls!

soapchick said...

Thanks for the recipe Stepanie. I will definitely try that, although my husband doesn't like peppers (he is picky), so I may not try it for tonight's dinner. It sounds delicious to me!

Sorry about the money situation that sucks. Those RE offices are always in a hurry to get paid, but not in a hurry to give refunds.

sara said...

If you want I can beat them up for you. I can be pretty fierce...well not really. But I would really try just for you!

Seriously though, that sucks and I hope things work out soon. We owed some in taxes too, ouch..ouch.