She did apologize and explained that they have a new system, blah blah blah and this is not typical. But here's the kicker, I won't be seeing my $5,000+ for at least another week. I'll be lucky if I have it by next Friday.
She said that the clinic is now partners with Integra.med and they have to send all "claims" up to their corporate headquarters in NY for processing. Well, she hasn't even done that yet.
I am so angry with them right now. If that's the case, it will take nearly a full month to get my refund. What if I was planning on going to another clinic for treatment and needed the money? I'd be delayed just because their accounting department is a bunch of idiots.
I really wish there was something I could do about this, but I guess I have to sit back and take it. Thanks for letting me know that I'm not crazy for expecting better service.
M thinks we should consider other clinics, big surprise. For some reason he thinks a clinic up north might be the answer. Maybe he's right, I need to keep my options open and look around for the best treatment we can afford. So far no one locally has been able to help me in any significant way. I don't know if I've given them a proper chance or not though. It's *only* been 15 months since I first started with them and I haven't done a proper IVF.
Would you change RE's at this point?
I don't know much about it, but Cornell keeps popping up as one of the best. It seems to be a go-to clinic for difficult patients. That said, I have a suspicion that they are very pricey and may not be a real option for us.
I've tried looking up the rankings, but haven't had much luck, I found one but it seemed a little out of date (2004 maybe). Let me know if you've come across a good list or have any recommendations.